Portfolio → GreenfieldCare
For stable, secure, and future-proof Pega applications
Stable, secure, and future-proof
GreenfieldCare is the holistic Application Management Service (AMS) for Pega applications that goes far beyond classic maintenance.
We make sure your business-critical systems stay stable, secure, and future-proof at all times. Through proactive bug fixing, preventive monitoring, 2nd- and 3rd-level support, regular upgrades, and continuous improvements, you minimize risk, reduce operating costs, and free up room for innovation.
Reports and automation deliver full transparency for IT and business — while, as a Pega Authorized & Specialized Partner, we guarantee that your platform stays current with best practices, guardrail optimization, and the latest features such as Constellation UI and the DX API.
Maintenance is more than bug-fixing -- we combine deep Pega know-how with automation and a clear methodology -- for maximum stability, security, and transparency.
Regular checks of certificates, interfaces, and security settings keep your systems reliably protected and audit-ready.
Proactive monitoring, alerts, and automated routines prevent disruptions before they occur -- for trouble-free operations.
With 2nd- and 3rd-level support, we resolve even complex Pega issues efficiently -- without costing your team any time.
Through refactoring, guardrail optimization, and the use of new Pega features such as Constellation UI and the DX API, your platform stays modern and upgrade-ready.
Dashboards, reports, and Jira integrations ensure that business and IT always know where the system stands and what measures are underway.
Automated maintenance routines, structured processes, and clearly documented best practices lower effort and extend the lifecycle of your applications.
Our service framework
Maintenance is more than bug-fixing -- we combine deep Pega know-how with automation and a clear methodology -- for maximum stability, security, and transparency.
Ensuring stability, fixing bugs, documenting knowledge: over time, Pega applications inevitably develop bugs, integration issues, or faulty processes. With GreenfieldCare, we make sure these never bring your business processes to a standstill.
Spotting risks before they become a problem: many issues arise unnoticed in the background -- faulty interfaces, expiring certificates, or unstable background processes. With preventive monitoring, we keep an eye on everything.
Learn more →
Reducing technical debt and boosting efficiency: as usage grows, Pega systems accumulate old rules, unused processes, and inefficient structures. We make sure your platform stays lean, performant, and upgrade-ready.
Learn more →
Staying at the forefront of innovation: Pega regularly ships new versions with powerful features. Anyone who doesn't update in time risks security gaps and competitive disadvantages. With GreenfieldCare, you're always at the technological leading edge.
Learn more →
Proactive day-to-day operations with clear SLAs and transparent communication: live operations need fast help, clear ownership, and clean tracking. AssistPlus is our central support package for your Pega applications -- with defined service levels, structured updates, and efficient issue resolution.
Learn more →
Ensuring stability, fixing bugs, documenting knowledge: over time, Pega applications inevitably develop bugs, integration issues, or faulty processes. With GreenfieldCare, we make sure these never bring your business processes to a standstill.
✓ Targeted testing of workflows & data flows
✓ Pega Hotfix Manager (Dev Studio)
✓ Documentation & runbooks (App Doc / Confluence)
Spotting risks before they become a problem: many issues arise unnoticed in the background — faulty interfaces, expiring certificates, or unstable background processes. With preventive monitoring, we keep an eye on everything.
✓ PDC/PLA, Admin Studio & Log Viewer
✓ Endpoint tests & Job Scheduler
✓ Alerts & reports incl. Jira integration
Reducing technical debt and boosting efficiency: as usage grows, Pega systems accumulate old rules, unused processes, and inefficient structures. We make sure your platform stays lean, performant, and upgrade-ready.
✓ Removing unused rules & redundancies
✓ Systematically resolving guardrail warnings
✓ Pega unit tests & CI/CD pipelines (Deployment Manager)
Staying at the forefront of innovation: Pega regularly ships new versions with powerful features. Anyone who doesn’t update in time risks security gaps and competitive disadvantages. With GreenfieldCare, you’re always at the technological leading edge.
✓ Upgrade checker & targeted refactoring
✓ Security checklist & policies
✓ Feature enablement & release tests
Proactive day-to-day operations with clear SLAs and transparent communication: live operations need fast help, clear ownership, and clean tracking. AssistPlus is our central support package for your Pega applications — with defined service levels, structured updates, and efficient issue resolution.
✓ Support: 2nd/3rd-level, RCA+fix, Pega SRs
✓ Monitoring: PDC/PLA, Admin Studio, Jira auto
✓ Hotfix: test, rollout, rollback
✓ Communication: SPOC, updates, escalation
✓ Reporting: runbooks, KEDB, SLA/KPI
Certificate and security checks included, documented, and audit-ready.
Monitoring and alerts prevent outages; 2nd/3rd-level support speeds up resolution.
Reports for business & IT: status, risks, progress.
Automated routines sustainably reduce manual effort and costs.
Everything decision-makers and IT want to know about our Application Management Service (AMS) for Pega — concise, clear, and technically sound.
We combine Pega Diagnostic Center (PDC) for runtime telemetry & alerts, PLA/Log Viewer for log analysis, and Admin Studio for agents, queue processors, and the job scheduler. Endpoint tests run on a cycle (e.g., via the job scheduler); tickets are created via the Jira API where needed. This way, risks are spotted early, outages are avoided, and root causes are documented traceably.
With Deployment Manager, we set up model-driven CI/CD pipelines and run Pega unit-test suites automatically before promotion to higher environments. Quality gates halt the pipeline on critical findings (e.g., missing endpoints/errors) — this reduces rollbacks and shortens time-to-restore.
The Guardrail score measures adherence to Pega best practices. A high score lowers technical risk, eases upgrades, and reduces maintenance costs. We systematically resolve guardrail warnings, remove unused rules/redundancies, and report on the trend transparently.
We plan and support upgrades to new Pega versions, carry out the necessary refactoring, and enable platform features such as Constellation UI and the DX API. Result: modern UX, stable integrations, and a future-proof, compliant architecture.
Use our contact form and we'll be happy to respond to your request individually.
