Industries → Energy & Utilities
Energy & Utilities
Regulated processes. Digitalized. Compliant.
Energy utilities face pressure from two sides: customers expect real-time digital self-service experiences — while BNetzA, GPKE, and MaKo keep tightening regulatory requirements.
The Pega platform is in use at energy utilities worldwide — helping them cut turnaround times by up to 60% while ensuring full regulatory compliance.
Deadline-compliant handling of all GPKE processes as a structured case -- from UTILMD registration to grid operator confirmation. Automatic master-data validation, deadline monitoring, and escalation. Fully compliant with the 24-hour switching requirement.
All channels -- portal, app, phone, email -- in one interface. BNetzA-compliant case handling with SLAs, audit trail, and AI-powered next-best-action recommendations via the Pega Customer Decision Hub. Pega reference: Con Edison (New York) processes 65,000 new-customer cases, 50,000 outage reports, and over 100,000 customer appointments this way every year.
End-to-end digital process from online application through grid-compatibility review to commissioning -- with a self-service portal for applicants and automatic deadline tracking. Scalable to thousands of applications per year.
Rule-based mapping of GPKE, GeLi Gas, WiM, and MaBiS. Regulatory updates configurable in days -- not coded in months. Existing EDIFACT interfaces are connected, legacy systems remain in place.
Case-based mass processing of the iMSys rollout: meter-point identification, scheduling, installation documentation, and notification to the grid operator -- with automatic escalation on missed deadlines.
Automated data collection, validation, and report generation for BNetzA, BAFA, and state authorities. Audit-proof trails and deadline monitoring significantly reduce the compliance burden.
AI-powered customer acquisition with the Customer Decision Hub: next-best-action, churn prediction, and proactive customer outreach -- integrated into lead management and automatic contract creation. Pega reference: SSE (UK), one of Europe's largest energy utilities, uses Pega for contextual customer advice and retention.
Pega is the leading platform for process automation in the regulated energy sector. As a specialized Pega partner with over 10 years of experience and more than 500 projects in regulated environments, we bring the implementation expertise to put these use cases into practice in the German energy industry.
