AI Architects | Pega Implementation
We automate business-critical systems for public authorities, financial institutions, and other regulated industries, and make sure they run reliably in operation — fast to act on, auditable, dependable.
These organizations trust us
Facts and figures
exclusively specialized in Pega
projects
countries of project experience
2025
Our mission
We have been exclusively specialized in Pega since 2018, and have delivered over 500 Pega projects for public authorities and regulated industries — from Düsseldorf and Warsaw, recognized as Pegasystems Partner Innovator of the Year 2025.
Where desired, we take on full project responsibility ourselves, with a single point of contact instead of many interfaces. That’s the decision-making speed of a team that doesn’t spread responsibility across layers, but carries it directly, without detours.
We don’t see AI as an add-on feature of a platform, but as its own architectural layer — and we run what we build for our clients ourselves first.
Our vision
We position ourselves exactly where Pega as a platform ends and real legacy landscapes begin: we connect existing systems with AI models from multiple providers and translate them into the language of capable agents — not just as a concept, but in our own production use.
We always develop systems together with our clients, hands-on and innovative. Joint design sprints produce architectural solutions that hold up for years.
Voices from the board
Lars Ackermann
Board Member and CTO, Greenfield Technology AG
References & Cases
Eight cleared projects, each with the result that matters. Scroll sideways for all cases — the situation and the path to the solution in detail on each industry page.
Public Service
Rethinking Applicant Management (ePM.SAX/BMS)
A process spanning many stakeholders -- now seamless and fully documented end to end.
Public Service
Administering Fiscal Estates
A complex, heavily regulated workflow supported end to end.
Public Service
COVID-19 Bridging Assistance
Over 120 applications, 16 federal states, delivered as a subcontractor.
Public Service
Low-Code Competence Center
Reusable building blocks made usable across department boundaries.
Healthcare
Sales and Marketing Platform
Requests from many channels on one platform, 25 languages in use.
Public Service
COVID-19 Emergency Aid
Ready to accept applications under maximum time pressure, for 300,000 applicants.
Banking
Self-Services in Online Banking
Round-the-clock self-service, every change verifiably compliant.
Free State of Saxony: Rethinking Applicant Management (ePM.SAX/BMS)
Public Service
Results
% kürzere Verfahrensdauer
Presented publicly at the Pega Community Forum 2024 by Tobias Frick, Saxon State Chancellery.
The situation
In the large-scale ePM.SAX project (Electronic HR Management Saxony), there was previously no digital representation of application processes across Saxony’s state government. The application process is a complex one that also varied between individual authorities — the central task was to translate heterogeneous as-is processes into standardized to-be processes while involving every stakeholder: HR department, specialist departments, and staff councils across all pilot authorities.
The solution
Since 2023, the Free State has been developing the Applicant Management System (BMS) as a sub-project of ePM.SAX — delivered in an agile Scrum process using Pega’s low-code approach. Implementation was carried out jointly by Greenfield and T-Systems; Pega provides the platform. In a structured approach, as-is processes were first captured through stakeholder interviews and workshops, from which model processes (standard applications and applications for senior civil-service roles) were defined together with department representatives, and finally the to-be processes were developed in the Scrum team together with four pilot authorities.
Implementation proceeds across several releases: the main process (release 1), extension to subordinate authorities (release 2), and ongoing development (release 3 onward) expanding reporting and linking to the Federal Employment Agency. The guiding principle was to deliver usable results early and involve users from the very start. Through the application, authorities now handle every step digitally — from job posting through applicant review and assessment to interview scheduling and hiring.
Public reference - Pega Community Forum 2024
NRW Ministry of Finance: Administering Fiscal Estates
Public Service
Results
One end-to-end process instead of scattered individual steps.
The situation
Estates with no legal heirs were previously handled inconsistently, mostly on paper, across several administrative districts — with manual deadline and creditor management.
The solution
A low-code specialist application that unifies and automates form letters, deadline management, creditor settlement, and the systemic transfer into the public register of estates.
Why it matters
Complex legal administrative procedures can be standardized without losing professional diligence — a pattern that applies far beyond estate administration.
Federal Government
Public Service
Results
Wochen
Applikationen
Bundesländer
According to official BMWE figures, the overall program processed EUR 76bn across 4.1m applications.
The situation
In spring 2020, the federal government had to provide a digital application and approval process for businesses in the COVID-19 crisis at extremely short notice — nationwide, under intense political time pressure, with continuously new programs and state-specific special rules.
The solution
Built on the Pega platform, a fully digitalized end-to-end process emerged — from application through approval to payout. Instead of 16 separate state-level solutions, a shared core architecture carries every program: each federal state operates its own specialist procedures and review processes as its own layer on a shared foundation. This let states roll out programs with their own special rules within a few weeks, because the core was already in place and proven.
As a specialized Pega partner, Greenfield was involved as a subcontractor in development and delivery — providing specialist Pega consulting, leading business-architecture and development teams, and building fraud detection along with the highest possible level of straight-through processing. The general contractor was ]init[ AG, on behalf of the federal government.
Low-Code Competence Center | IT.NRW
Public Service
Results
Cross-department reuse instead of repeated duplicate development.
The situation
A state-wide low-code initiative risked splintering into one-off solutions per authority instead of systematically reusing components that had already been built.
The solution
A clearly defined, Pega-based low-code approach with governance structures and a central overview of reusable components — from the planning phase through sustained delivery, established as the central point of contact for all low-code matters.
Why it matters
Reuse is the lever that truly scales public IT investment — a solution built once and deployed many times changes the cost-benefit equation of entire digitalization programs.
Presented together with Greenfield at the Pega Community Forum 2024 - by Gordian Bartel, Principal System Architect.
DAK-Gesundheit
Healthcare
Results
Vorgänge gewandelt
Bearbeitungszeit
Tage bis zur Versicherungskarte
The situation
As a public-law corporation and one of the largest statutory health insurers with over six million members, DAK needed a unified platform to manage its entire member-acquisition effort — across prospects, sales partners, agents, and corporate clients, connected to a complex landscape of legacy systems. The goal was to retire the previous in-house build and bring sales and marketing together on a common foundation.
The solution
Built on the Pega platform — with Pega Sales Automation, the Statutory Healthcare component for Germany’s public health insurance system, and the Pega Customer Decision Hub (formerly Pega Marketing) — a web-based sales and marketing platform was created. Greenfield handled the initial implementation and development of the Customer Decision Hub platform and built DAK’s marketing platform; in sales, Pega Sales Automation replaced the previous in-house build, implemented by Greenfield as the delivery partner.
A self-service application lets people apply directly online in 25 languages, including real-time validation and correction suggestions as they type. For internal caseworkers, a 360-degree view bundles information from multiple specialist systems; a role-based permissions model that mirrors the organizational structure, automated and manual task routing, and integration with the core system, data warehouse, a DMS, and the SAP finance system round out the solution. Access is via SSO through Active Directory, no VPN required, on desktop and mobile devices. Through the Customer Decision Hub, members are addressed by segment and strategy, routed all the way to an external call center with a feedback channel back into campaign management. Ergonomics and accessibility were implemented to DAK’s style guide and reviewed by the staff council.
Bavarian State Ministry
Public Service
Results
Tagen
Tausend Antragstellende
Mrd. € abgewickelt
The situation
During the COVID-19 pandemic, a relief program for solo self-employed people, freelancers, and businesses had to be made available at extremely short notice. The first version, a plain PDF form, led to a flood of error-prone, handwritten applications.
The solution
Under intense political time pressure, the digital application journey was built and launched within five days — in close collaboration with Pegasystems. Several expansion stages followed: a caseworker portal, automated fraud detection with its own portal for investigating authorities, treasury integration, an interface to the tax offices (ERIC), and later a repayment-installment management module.
DKB
Banking
Results
Wochen produktiv
Trainees zertifiziert
The situation
DKB’s new online banking portal was to be improved by offering a wide range of self-services online — resource-efficiently, with the goal of significantly improving the customer experience and usability.
The solution
Using Pega Constellation UI technology as a low-code platform, a modular, component-based application architecture was built. Reusable process steps were identified early on and provided as generic components — which meant even young professionals at DKB could develop individual process steps independently. Self-services such as master-data changes or account closure were built end to end within a few weeks and integrated into the new online banking portal.
Our services
From the first architecture to live operations, in six stages: Design, Build, AI Architecture, Secure, Operate, Enable.
The technology behind it
Our responsibility
For years, we have supported humanitarian aid shipments to Ukraine — together with the Global Aid Network. Not just financially: colleagues from every part of the company pitch in, from loading containers to organizing on the ground.
On top of that, we support reforestation efforts in Germany. Neither is a one-off campaign — both have been running for years with the same people.
We're hiring
Recent graduates, seasoned professionals, or career changers: we keep growing and we’re looking for people who think in solutions and love new technology. What we give in return: freedom, trust, and responsibility from day one — instead of waiting years for your first real decision.
Two locations, one team: Düsseldorf and Warsaw work on the same projects, not side by side.
