GreenfieldCare is the holistic Application Management Service (AMS) for Pega applications that goes far beyond classic maintenance.
We ensure that your business-critical systems remain stable, secure, and future-proof at all times. Through proactive error correction, preventive monitoring, 2nd & 3rd-level support, regular upgrades, and continuous improvements, you minimize risks, reduce operating costs, and create room for innovation.
Reports and automations provide full transparency for IT and business – while as a Pega Authorized & Specialized Partner, we guarantee that your platform always stays current with best practices, guardrail optimization, and state-of-the-art features like Constellation UI and DX API.
Maintenance is more than bug fixing – We combine deep Pega expertise with automation
and clear methodology – for maximum stability, security, and transparency.
Regular checks of certificates, interfaces, and security settings keep your systems reliably protected and audit-ready.
Proactive monitoring, alerts, and automated routines prevent disruptions before they occur – for uninterrupted operation.
With 2nd and 3rd-level support, we efficiently solve even complex Pega problems – without your team losing time.
Through refactoring, guardrail optimization, and the use of new Pega features like Constellation UI and DX API, your platform remains modern and upgrade-ready.
Dashboards, reports, and Jira integrations ensure that business and IT always know the system’s status and what measures are in progress.
Automated maintenance routines, structured processes, and clearly documented best practices sustainably reduce effort and extend the lifecycle of your applications.
Maintenance is more than bug fixing – We combine deep Pega expertise with automation
and clear methodology – for maximum stability, security, and transparency.
Ensure stability, fix errors, document knowledge: Pega applications inevitably develop bugs, integration problems, or faulty processes over time. With GreenfieldCare, we ensure that these do not lead to a standstill of your business processes.
Identify risks before they become problems: Many problems arise unnoticed in the background – faulty interfaces, expiring certificates, or unstable background processes. With preventive monitoring, we keep everything in view.
Reduce technical debt and increase efficiency: With increasing use, Pega systems accumulate old rules, unused processes, and inefficient structures. We ensure that your platform remains lean, performant, and upgradeable.
Always stay at the forefront of innovation: Pega regularly releases new versions with powerful features. Those who do not update in time risk security vulnerabilities and competitive disadvantages. With GreenfieldCare, you are always technologically ahead.
Proactive daily operations with clear SLAs and transparent communication: In ongoing operations, quick help, clear responsibilities, and clean tracking are essential. AssistancePlus is our central support package for your Pega applications – with defined service levels, structured updates, and efficient problem resolution.
Certificate and security checks included, documented, and audit-ready.
Monitoring and alerts prevent outages; 2nd/3rd-level accelerates resolution.
Reports for Business & IT: Status, Risks, Progress.
Automated routines sustainably reduce manual effort and costs.
Pega Authorized & Specialized – proven expertise in regulated industries. We stand for quality, transparency, and reliable delivery.
Everything decision-makers and IT want to know about our Application Management Service (AMS) for Pega – concise, understandable, and technically sound.
We combine Pega Diagnostic Center (PDC) for runtime telemetry & alerts, PLA/Log Viewer for log analysis, and Admin Studio for agents, queue processors, and job schedulers. Endpoint tests run cyclically (e.g., via Job Scheduler); if necessary, tickets are created via Jira API. This way, risks are identified early, outages are avoided, and causes are traceably documented.
With Deployment Manager, we set up model-driven CI/CD pipelines and automatically execute Pega Unit test suites before promotion to higher environments. Quality gates break the pipeline in case of critical findings (e.g., missing endpoints/errors) – this reduces rollbacks and shortens the time-to-restore.
The Guardrail Score measures compliance with Pega Best Practices. A high score lowers technical risk, facilitates upgrades, and reduces maintenance costs. We systematically resolve Guardrail warnings, remove unused rules/redundancies, and transparently report on development.
We plan and accompany upgrades to new Pega versions, perform necessary refactoring, and activate platform features such as Constellation UI and DX API. Result: modern UX, stable integrations, and a future-proof, compliant architecture.
Use our contact form, and we will gladly address your request individually.
