The US technology company has been developing digital enterprise applications for almost forty years and offers intelligent methods for process management and process automation. The foundation is a smart low-code platform that can connect existing software programs and different channels. This enables a unique, consistent user experience for both customers and employes alike. Channel and media breaks are eliminated, collaboration is simplified.
Carry out further adjustments effortlessly Crush Complexity stands for the reduction of complexity in an ever-changing business world. With the right approach, business rules can be adjusted flexibly at any time. According to a leading strategy consulting firm, Pega enables the implementation of software projects many times faster than traditional approaches and technologies.
How does a no-code/low-code platform work? With the help of graphical elements, processes can be easily modeled, and pre-made actions, such as sending an email, can be easily inserted into the process. Thanks to this easily understandable process model, later changes, adjustments, or regular maintenance can also be carried out independently, quickly, and flexibly.
The Pega platform is complemented by various modules and industry solutions, in which different functions are available. This applies to both departments such as customer service, sales, or marketing, as well as industry specifics for banks, insurance companies, or the public sector. Likewise, robotics and analytic tools are available. Pega can identify patterns based on available data and analyze highly complex procedural processes in real-time, making suggestions for the next actions or offers. Next Best Action (NBA) and Next Best Offer (NBO) are becoming increasingly important due to customer-centric approaches.
We support you from the very beginning to establish clear parameters for your success and to achieve them. Our experts assist you in defining a product strategy, identifying starting points, and developing future-proof products. With the products, we aim to improve your service, optimize your workflows, and increase your efficiency.
With the help of the Pega platform, we ensure that your employes have all relevant data available contextually in real-time. Pega can communicate with all standard interfaces and offers pre-built interfaces for various channels such as telephony systems or social media. Pega offers maximum flexibility in choosing the infrastructure. You can freely choose whether you want to use an on-premise solution, your own cloud instance, or the Pega Cloud.
The Pega Customer Decision Hub (CDH) offers the ability to provide recommendations for the current customer interaction based on already available information. Thru it, pattern recognition in real-time becomes possible. Self-learning models are also part of this solution. The CDH compares all available data of your customer and provides possible service suggestions in real-time.
With Pega Sales Automation, the efficiency of your sales staff is significantly increased. Classic lead management is user-friendly, allowing employes to focus on the essentials of their work, making cumbersome organization a thing of the past. Reporting and tracking one’s own goal achievement are indispensable for sales employes. As standard, Pega Sales Automation offers the ability to present all information in a targeted and easily understandable manner.
The intelligent Pega Customer Service Framework provides your customers with a unique user experience. Media and channel breaks are a thing of the past. Integration with various channels and systems can be quickly implemented thru standard interfaces. Your employes can find all relevant information at a glance and thus handle customer inquiries more efficiently.
In our Greenfield Academy, we train your employes in the use of Pega technology. This enables your team to independently implement possible changes and adjustments to your process workflows. Long waiting times for external IT specialists and costly and faulty reprogramming are now a thing of the past.
“Pega Customer Service™ offers customer service organizations of all sizes the ability to quickly scale and renew solutions.”
Gartner ranked Pega as a leader for the 11th consecutive time in the CRM Customer Engagement Center Report.
“Instead of working in silos, the front office departments can act in a coordinated manner.” Pega Infinity takes a customer journey-oriented approach to customer engagement, where each journey is designed as a case with its own lifecycle and can be focused on customer outcomes rather than just tasks.
Using the Pega Platform, complex processes can be easily mapped. As a central component in heterogeneous IT landscapes, Pega connects departments, channels, and legacy systems to enable a unique customer experience.
Through predictive artificial intelligence, individual recommendations for customer interactions can be provided in real time. The Customer Decisioning Hub analyzes your customers' needs using adaptive and predictive models.
Pega Sales Automation supports your employees in structuring and preparing important metrics. Sales processes are intelligently standardized and streamlined through automation steps.
The intelligent framework enables your customers and employees to enjoy a unique user experience. Media and channel disruptions are a thing of the past.
